Returns & Refunds Policy
Thank you for your purchase! We hope you're happy with your new phone. If not, we understand that sometimes returns are necessary. Please review our policy below to ensure a smooth and efficient return process.
Defective Phones:
If your phone experiences any technical issues that may be considered a defect, please reach out to us. We will inspect the phone and see if a swap or refund is possible. Remember, any physical damage will void the warranty.
Change of Mind:
Changed your mind within 24 hours of receiving your phone? No problem! We offer free returns for change of mind within this timeframe. Just remember to present your proof of purchase.
Online Store Orders:
For items purchased online, you have a 1-day return policy if the product is not as described. Ensure the device is in its original condition with iCloud/Google accounts removed and have your receipt or proof of purchase ready. Contact us to initiate the return process before sending anything back.
General Return Requirements:
- All returns require proof of purchase.
- Devices must be in their original condition with no physical damage.
- iCloud/Google accounts must be removed before returning.
- Contact us first to initiate the return process and receive instructions.
- Items sent back without prior authorization will be rejected.
Damages & Issues:
Inspect your order upon arrival and immediately contact us if the item is defective, damaged, or incorrect. We'll promptly address the issue.
Refunds:
Once we receive and inspect your return, we'll notify you about the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Processing time may vary depending on your bank or credit card company.
Contact:
For any questions regarding returns or refunds, please don't hesitate to contact us through 0400 000 010. We're here to help!